Refund policy

This page explains returns and refunds for items purchased from the 2050 coffee online shop. If you have any questions, please contact us at hello@2050.coffee.

1. Damaged or defective items

Please email a photo of the damage and details of the issue to hello@2050.coffee within 7 days of receiving your order. We will contact you right away with next steps. Please keep the shipping box and all items, and do not throw them away.

Once you send the item back and we have checked it, we will send you a replacement. If a replacement isn't possible, for example because the item is sold out or discontinued, we will refund the price of the item. We cover all shipping costs.

2. Wrong or missing items

Please email a photo of the items you received and the details to hello@2050.coffee within 7 days of receiving your order. We will send the items you ordered and cover the shipping cost.

3. Returns for personal reasons

Returns for personal reasons, such as an item not matching your expectations, the wrong size or an ordering mistake, are accepted only if you contact us within 7 days of receiving your order. We cannot accept items sent back without contacting us first.

We accept returns only if all of the following apply:

• The item is unused and unopened
• The item has no scratches or signs of use
• The original packaging and all accessories (instructions, tags, etc.) are included
• Clothing has not been worn or washed

Return shipping is paid by the customer.

4. Items that can't be returned

• Food, including coffee beans, DIP STYLE coffee, matcha, hojicha and cascara (for hygiene reasons, we can't accept returns for personal reasons. If there is a quality issue, please contact us as described in section 1.)
• Gift cards
• Sale and discounted items (different conditions may apply, so please contact us)

5. Refunds

We will issue your refund once the returned item reaches us and has been inspected. Refunds are made to your original payment method. For credit card payments, depending on your billing cycle, you may be charged first and see the refund on a later statement.

For returns for personal reasons, the refund will be the amount paid minus shipping and any transfer fees.

Return address

2050 coffee
402 Sakuranocho, Nakagyo-ku, Kyoto 604-8035, Japan